Please read through our responsible gaming practices before you start playing
Playing at VIE is a fun way to spend time. Sometimes it may happen that luck is not on your side. This may turn an entertaining session into a disappointment. If you want to make sure this does not happen, you can set limits to your account.
Play responsibly - limiting your account
We offer our players a variety of ways to limit their account if you feel like you have used too much time on playing or are about to lose your bankroll management. All below limits can be set by contacting our customer support or in your account settings. The limits will be active from the moment we have received your request. If you want to raise or remove the limits, this can be done after cool down-period. Up to date information about cool-down can always be found in our Terms and Conditions.
You can set a deposit limit amount over a period of time. You won't be able to transfer any more money to your account until the chosen period passes.
You can self-exclude yourself from the account for a selected period or indefinite time. Logging in is not possible during this time.
You can choose the maximum time you can stay logged in on the site. After this time passes, you will be logged out automatically and login again the next day.
You can set a loss limit over a period of time, so you won't lose more than you can afford if things go wrong. You won't be able to place any bets until the chosen period passes.
Preventing gambling problems
It is possible that gambling becomes a problem. To avoid this, we kindly ask you to read the possible symptoms of a gambling problem:
- Taking big risks to add to the excitement
- Raising bets constantly
- Playing becomes a chore
- Going through old gambling sessions
- Gambling becomes a way to avoid other issues, hopelessness, guilt or depression
- Gambling happens at work or during family time
- Hiding the fact that you are gambling
- Feeling guilt or regret after a session
- Loaning or stealing funds to gamble
- Failed attempts to stop gambling
Help is available
If you feel that these points relate to you, we advise you to seek for professional help. If you are worried that one of your family members or a close friend is suffering from gambling problem, we kindly ask you to contact our customer support. You can get more info from these independent organisations:
GamCare is the leading national provider of free information, advice and support for anyone affected by problem gambling.
Gambling therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling
Here you may assess yourself for any potential gambling behavior risks by completing a short test.